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Elevator
Telephone Monitoring Requirements:
Elevator
code requires that all elevator telephones be
programed to a number that is answered 24-hour
a day with the capability of identifying the call
locations. Many State Elevator Inspectors test
telephones annually and one common test is to
push the elevator telephone call button and say
nothing to see how the call is handled. If the
person answering the call hangs up without responding
with the elevator location the building may fail
the elevator inspection. The cost of elevator
re-inspections vary from State to State however
the typical re-inspection fee is $250.00 to $700.00.
This can be a costly mistake and a improperly
trained staff can significantly increase your
liability exposure.
If you use a call center make sure the elevator
phone monitoring service offers the following
services.
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Autodial
communication:
When
the button on an elevator phone is pushed,
the call is automatically dialed to a toll
free 24-hour monitoring number.
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Caller
identification:
The
call centers computer system should instantly
identifies the building's elevator and location.
All calls should also be audio recorded
and stored including call time, call duration,
and call activity information.
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Warranty
on elevator phones:
Emergency phone equipment is expensive and
a good monitoring service will warranty your
elevator phones and replace if necessary regardless
of the manufacture. |
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Back
up systems:
Call
center should have back up systems, should
a computer fail. They should also have electrical
back up generators located at the call center
if a power failure should occur.
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Elevator Phone Monitoring Recommendations
If your building does not have a building attendant
(building employee, watchman, etc.) available
24 hours a day to answer emergency elevator phone
calls we recommend you have your phone monitored
by Mylinkline
Communications. They offers
the best value in emergency monitoring solution
available and have been in the elevator phone
monitoring business for over twenty years and
have the technical and interpersonal training
to assist in emergency and non-emergency situations.
They are also the only elevator phone monitoring
company that we know of that will warranty your
elevator phones even if you did purchase your
elevator phones from their company. This can save
you up $350.00 if you ever need to have your elevator
phones replaced.
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